Refund Policy

At ZaarPay AEPS, we strive to deliver fast, secure, and seamless services to all our users. Our refund policy is designed to be transparent and fair, ensuring that your rights are protected in case of failed or incomplete transactions.

1. Eligibility for Refunds

Refunds are applicable only in the following cases:

• Double debits due to technical issues
• Failed transactions where the amount was debited but not credited
• Unsuccessful Aadhaar-enabled transactions due to system error

2. How to Request a Refund

To initiate a refund request, please contact our support team within 7 days of the transaction date. Provide the following details:

• Transaction ID
• Date and time of transaction
• Registered phone number or agent ID

3. Refund Processing Time

Once verified, eligible refunds will be processed within 7 to 10 working days. The refund will be credited to the original payment method or wallet used during the transaction.

4. Non-Refundable Transactions

The following are not eligible for refunds:

• Successful transactions
• Amount sent to incorrect beneficiary due to user error
• Transactions disputed after 7 days

5. Contact Support

If you face any issues, please reach out to our 24/7 support:

Email: support@zaarpayaeps.online
Phone: +91 9142389970

Note: ZaarPay AEPS reserves the right to amend this policy at any time without prior notice.